Webinar: Beyond Hosted Voice: Advanced IVR, Complex Call Handling, AI and More
Join us for an overview of MegaPath's new Advanced IVR service that provides a centralized environment for advanced virtual agent and live agent call center functionality with speech-enabled technology including speech recognition.
We'll provide an overview of its many features designed to minimize hold times, reduce customer frustration, increase efficiency and refocus staff on profit-generating activities.
10:00am PT / 1:00pm ET
Here are just a few of the automated and self-service features we'll cover during this 30-minute webinar:
- ETA Callback Requests
- Geographically-based Routing
- Smart Attendant/Complex Routing
- Appointment Reminders